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User Reviews for Doubletree By Hilton Kansas City Overland Park, Overland Park

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Nov 30, 2011 by Kristin from Mason City, IA
Overall Rating: 10

• The facilities engineer helped make our stay comfortable even after moving rooms.
• Shower leaked, facet handel was broke and the movie we purchased stopped working right in the middle.

“The hotel is an excellent hotel in a great location. they went out of their way to assure we weer made comfortable, even after having to switch rooms.”

Nov 22, 2011 by Margaret from Henderson, NV
Overall Rating: 8

• Nice rooms and the front desk staff members were excellent.
• Restaurant staff was terrible! We were ignored by our waitress and only one other table dining at that time. High prices -
  bad service!.

“Hotel staff was great. Rooms were nice ad clean. Restaurant staff was terrible from start to finish. We had to wait to be seated while a waiter talked on the phone - he did not even acknowledge our presence. Our waitress was very slow and we had to ask another staff member to get her twice. There was only one other table filled at that time. For the high prices at breakfast, we would expect
much better service.”

Nov 20, 2011 by Akshay from Sunnyvale, CA
Overall Rating: 4

• Ample parking.
• Room was bad. AC thermostat was broken and bathroom wash-basin was also broken.

“Will not recommend.”

Nov 19, 2011 by Brian from Wichita, KS
Overall Rating: 8

• It was very clean.
• They gave me a conference room with a pull out sofa to sleep on, they called it a Parlor room.

“They gave me a conference room with a pull out sofa to sleep on, they called it a Parlor room.”

Nov 5, 2011 by Fred from Atlantic, IA
Overall Rating: 5

• Attentive staff.
• Heater didn't work in room. Plaster peeling off the ceiling.

“Hotel could be a 3 star, but it needs renovation. The heater in our room didn't work. (Staff fixed it within an hour.) Plaster was peeling off the ceiling. They offered to give us a new room, but we declined. They did give us a free in-room movie. Wifi was $10 per day, no complimentary breakfast. For what I paid for the room, I could have stayed at a comparable hotel with free wifi and complimentary breakfast.”

Oct 21, 2011 by Brad from Winfield, KS
Overall Rating: 6

• Good location and clean.
• Cost for Wi-Fi, no complimentary breakfast, poor room temperature control, no HD TV broadcasts.

“DoubleTree used to be an upscale hotel, but no more. Hyatt and Courtyard are rated at a lower star rating, but far exceed DoubleTree in room size, attractiveness, modern amenities, and service to the customer. The only things going for DoubleTree are location, cleanliness, friendly staff, and conference rooms. I can't believe that a business-oriented hotel makes you pay for wi-fi.”

Oct 18, 2011 by Ava from St Louis, MO
Overall Rating: 8

• Comfortable bed.
• Maid cleaning room next door, let the door slam every time she went between room and cart. 16 times!

“Very nice hotel. Internet very poor, especially when you have to pay 9.95 for use. Shame on property for that charge.”

Oct 14, 2011 by kendra from Kansas City, MO
Overall Rating: 10

• The hotel was a very inviting hotel, nice clean and comfrotable.
• We did not like the fact that you have to pay for internet, with a hotel like that you should get it with your room

“Overall the hotel was very nice. We enjoyed our time there. for the price that we payed for the room it was definatly well worth the price and we will likely return to the hotel.”

Sep 15, 2011 by Jim from Wichita, KS
Overall Rating: 9

• Had a nice view far as Kansas standards go.
• The room smelled like a wet ashtray and the coffee maker had mold in it.

“Fair.”

Sep 9, 2011 by Mindy from Valley Center, KS
Overall Rating: 10

• The cleanliness of the hotel and the comfort of the beds, also the breakfast buffet.
• The room although a non-smoking room, smelled of stale smoke, and the elevators are extremely slow.

“ Our stay overall was nice. The rooms are clean, and also the bathroom. We did enjoy the staff at the restaurant. We had the breakfast buffet, and the price was fair for the excellent food. We liked the omelet chef, and the restaurant manager, hostess, and waitress were likable also. We liked the comfort of the beds and pillows, but had a problem with a smoke smell in the room, and the slowness of the elevators. ”

Aug 30, 2011 by Brian from Bartlesville, OK
Overall Rating: 7

• Good beds.
• Charging for Internet. At a hotel this nice and expensive. Hilton chain needs to join the early 2000's decade and provide it for free.

“
It makes no sense for the Hilton Chain to give away wifi/Internet at their lower end hotels (Hampton) and charge at their more upscale. I would expect
more perks not less for a higher end hotel.”

Aug 26, 2011 by Cathy from Lyons, KS
Overall Rating: 9

• Staff friendliness and helpfulness couldn't be better.

“Had all the amenities I wanted; comfortable beds; great staff; and delicious cookies!”

Jun 3, 2011 by Michael from Tucson, AZ
Overall Rating: 10

• Location.

“I would recommend this hotel to anyone for business or leisure, very nice.”

May 31, 2011 by Donna from Bourbonnais, IL
Overall Rating: 6

• The hotel clerk was accommodating and the cookies were very good.
• When I called to ensure two double beds the customer service agent was incredibly difficult.

“ It needs updating. The walls and bedding were boring and out of date. I liked the hallways and purple doors, but it was just a boring hotel. I was looking to spoil my sister and niece and it just wasn't what I wanted.
”

May 24, 2011 by Brandi from Fayetteville, AR
Overall Rating: 7

• Warm cookies on arrival!
• Must pay for Internet; can be noisy.

“This is an older hotel (maybe 1970s) that has been extensively remodeled. The old bones still show through, but the furnishings, including the TV, are modern. Many rooms are located close to the elevators and it can get quite noisy around them. No free Internet.”

May 23, 2011 by John from Coloma, MI
Overall Rating: 8

• Too many differences if one is not of their elite status or bluntly are there paying Priceline rates

“There are other hotels(with the same rating if not 1 star less) in the area which have better ambience , free internet in the room,( not only in the lobby/business area )and also offer a great hot breakfast even when one is there with a priceline rate.”

May 20, 2011 by Frank from Joplin, MO
Overall Rating: 7

• Location and nice lobby area.
• Room was not representative of a 3.5 star and did not seem very clean. Room was old.

“The 3.5 star rating is indicative of the lobby and restaurant, but the room was not set apart from a 2 star hotel. Please note that there are probably other rooms and suites in the hotel that appear more like 3.5 star rooms. The amenities for the 3.5 star were less than we had in other 3 and 2.5 star hotels.”

May 17, 2011 by Lamar from Big Canoe, GA
Overall Rating: 10

• Staff at front desk.

“Excellent staff, location, and room accommodations. Will attempt to stay here again through Priceline.com.”

Apr 30, 2011 by Connie from Augusta, KS
Overall Rating: 8

• The staff was friendly and enjoyed the free cookie.
• We were in a handicap room. Thought the room would be more updated.

“Very clean. Our room was outdated and was a handicap room, even though we are not handicapped. The staff is friendly.”

Apr 23, 2011 by Mike from Topeka, KS
Overall Rating: 6

• We were put in a handicap room and not by request hotel is very sterile looking.

“We have stayed there before and had similar experience. The lay out is very corporate and sterile. not conducive to relaxation.”

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Amenities at Doubletree By Hilton Kansas City Overland Park, Overland Park

24 Hour Front Desk Bar/Lounge Business Center Coffee Maker in Room Concierge Express Checkout Fitness Center or Spa Free Newspaper Free Parking Hairdryers Available Handicapped Rooms/Facilities Laundry/Valet Services

Meeting/Banquet Facilities Modem Lines in Room No Smoking Rooms/Facilities Parking Pool Restaurant Room Service Safe Deposit Box Shops/Commercial Services Television with Cable VIP Rooms/Services

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